The Etiquette Centre of Minneapolis offers key workshops for administrative staff. For professional service firms to function optimally, all members of the team need to be involved. Your administrative staff are key members in serving clients – both internally (i.e., partners, associates, paralegals) and externally. Administrative staff are often the first contact a client has with the firm and they can be key in maintaining positive client relations. Etiquette, protocol, and communication skills are essential for optimal client service and interoffice effectiveness. 

Programs

• Building Positive Work Relationships
• Business Etiquette Essentials for Women
• Etiquette for Effective Interoffice Interactions
• Office Communication in the 21st Century
• Protocol for Effective Client Interactions 
• Your Professional Image